Monitoring - A fix has been implemented and we are monitoring. Error rates are recovering. Further information will be provided in a forthcoming update.
May 08, 2024 - 15:09 PDT
May 08, 2024 - 15:09 PDT
Identified - The issue with the GlobalTill backend and certain function continues to be actively worked on by our engineering team. We are working to restore functionality as soon as possible and will post an additional update shortly.
May 08, 2024 - 14:27 PDT
May 08, 2024 - 14:27 PDT
Monitoring - We are pleased to inform you that the issue has been resolved.
A problem with the storage system in one of GlobalTill's database servers resulted in delayed operations or timeouts in certain instances.
Although the root cause has been addressed, we are currently monitoring the affected database server. We anticipate a full return to normal operations within the next 1-2 hours. If you attempted to generate a report and did not receive it, please wait at least 1 hour before trying again.
**Technical Description**
A malfunctioning storage component in one of our primary database servers led to decreased I/O throughput beginning around 18:00 UTC, causing a gradual increase in I/O operation wait times. An upgrade was implemented and became operational at approximately 23:15 UTC. A detailed analysis of this incident will be conducted and shared in a forthcoming post-mortem report.
Apr 01, 2024 - 17:05 PDT
A problem with the storage system in one of GlobalTill's database servers resulted in delayed operations or timeouts in certain instances.
Although the root cause has been addressed, we are currently monitoring the affected database server. We anticipate a full return to normal operations within the next 1-2 hours. If you attempted to generate a report and did not receive it, please wait at least 1 hour before trying again.
**Technical Description**
A malfunctioning storage component in one of our primary database servers led to decreased I/O throughput beginning around 18:00 UTC, causing a gradual increase in I/O operation wait times. An upgrade was implemented and became operational at approximately 23:15 UTC. A detailed analysis of this incident will be conducted and shared in a forthcoming post-mortem report.
Apr 01, 2024 - 17:05 PDT
Identified - We are aware some users are experiencing errors with the GT Backend. Our engineering team is currently working on the problem and further updates will be provided soon.
Apr 01, 2024 - 16:18 PDT
Apr 01, 2024 - 16:18 PDT
Monitoring - For Connect Logistics customers only:
Automated pricing updates are now being ingested for all customers.
Regular pricing updates tomorrow, Friday March 15th will be processed later than normal. Price updates will be loaded by 1 PM MT / 3 PM ET until further notice. The Connect Logistics structure has changed beyond the addition of multi factor authentication (MFA), additional updates are required. Our team is continuing to work on these updates and will have further updates to share soon.
If you have not already triggered a price update, please be aware that this will not automatically run, you should select Products > Pricing > Retail Prices > Actions > Check for New Price Changes.
If you are not seeing updated pricing, we will have additional steps for you posted shortly.
Mar 14, 2024 - 15:01 PDT
Automated pricing updates are now being ingested for all customers.
Regular pricing updates tomorrow, Friday March 15th will be processed later than normal. Price updates will be loaded by 1 PM MT / 3 PM ET until further notice. The Connect Logistics structure has changed beyond the addition of multi factor authentication (MFA), additional updates are required. Our team is continuing to work on these updates and will have further updates to share soon.
If you have not already triggered a price update, please be aware that this will not automatically run, you should select Products > Pricing > Retail Prices > Actions > Check for New Price Changes.
If you are not seeing updated pricing, we will have additional steps for you posted shortly.
Mar 14, 2024 - 15:01 PDT
Identified - Due to ongoing changes to the LiquorConnect.com website, the automated import of liquor orders for our Alberta customers is currently unavailable. Please be assured that our team is diligently working to restore this functionality as soon as possible.
Please note that this issue does not impact the manual import of orders. For detailed instructions on manually importing a Connect Logistics invoice using the .ORD file, please visit our support guide at How to Import a Connect Logistics Order Entry File (https://support.globaltill.com/hc/en-us/articles/360055203113-How-to-import-a-Connect-Logistics-order-entry-file).
Should you encounter any difficulties or require further assistance, do not hesitate to reach out. Our team is here to help. We appreciate your patience and understanding during this time. Further updates will be posted as soon as we have additional information to share.
Warm regards,
The GlobalTill Team
Mar 05, 2024 - 04:23 PST
Please note that this issue does not impact the manual import of orders. For detailed instructions on manually importing a Connect Logistics invoice using the .ORD file, please visit our support guide at How to Import a Connect Logistics Order Entry File (https://support.globaltill.com/hc/en-us/articles/360055203113-How-to-import-a-Connect-Logistics-order-entry-file).
Should you encounter any difficulties or require further assistance, do not hesitate to reach out. Our team is here to help. We appreciate your patience and understanding during this time. Further updates will be posted as soon as we have additional information to share.
Warm regards,
The GlobalTill Team
Mar 05, 2024 - 04:23 PST
Monitoring - We would like to inform you of some important updates that are currently being implemented to GlobalTill's support infrastructure, including our email and messenger chat systems, between March 15th and March 18th, 2024.
As part of our ongoing efforts to enhance your support experience, you may notice changes in the appearance of our Intercom chat bubble, including its color. Additionally, the chat bubble may temporarily not be visible during brief periods during this process. Please rest assured, these changes are expected and are part of the update process.
During this transition and shortly after, there may be a delay in response times from our support teams. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Inquiries will be addressed as soon as possible.
If you have any questions or concerns, please stay tuned for further instructions.
**
Heads up! Key contact information for our support and business teams will be updated and shared with you here and inside of the GlobalTill backend. Updates will always be communicated from either globaltill.com (& subdomains) or globaltillstatus.com.
We are aware of reports of phishing e-mails impersonating the GlobalTill team and ask that you be please exercise caution when receiving any information via e-mail. GlobalTill does not alter its payment instructions via e-mail and GlobalTill will not directly ask you to change your password via e-mail without a corresponding in-app notice (please do not click any links to reset your password unless you are automatically asked as part of your regular sign-in process).
**
Mar 15, 2024 - 10:26 PDT
As part of our ongoing efforts to enhance your support experience, you may notice changes in the appearance of our Intercom chat bubble, including its color. Additionally, the chat bubble may temporarily not be visible during brief periods during this process. Please rest assured, these changes are expected and are part of the update process.
During this transition and shortly after, there may be a delay in response times from our support teams. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Inquiries will be addressed as soon as possible.
If you have any questions or concerns, please stay tuned for further instructions.
**
Heads up! Key contact information for our support and business teams will be updated and shared with you here and inside of the GlobalTill backend. Updates will always be communicated from either globaltill.com (& subdomains) or globaltillstatus.com.
We are aware of reports of phishing e-mails impersonating the GlobalTill team and ask that you be please exercise caution when receiving any information via e-mail. GlobalTill does not alter its payment instructions via e-mail and GlobalTill will not directly ask you to change your password via e-mail without a corresponding in-app notice (please do not click any links to reset your password unless you are automatically asked as part of your regular sign-in process).
**
Mar 15, 2024 - 10:26 PDT
About This Site
Welcome to GlobalTill’s home for real-time information and updates on our platform applications. Here you'll find live and historical data on system performance and metrics. Our platform is continuously monitored for outages and performance degradation. Should there be any interruptions in service, we'll provide status updates here.
Core
Degraded Performance
Admin / Back-end
?
Degraded Performance
Mobile
?
Operational
Background Processing
?
Operational
Graph API
?
Operational
REST API
?
Operational
Other SaaS Components
Operational
PDF Generation Service - Reporting
?
Operational
Ancillary
Under Maintenance
Billing Portal
Under Maintenance
Service Portal
Under Maintenance
Help Center
?
Under Maintenance
Partner Center
?
Under Maintenance
Intercom Web Messenger
?
Under Maintenance
Intercom Web Application
?
Under Maintenance
Intercom Mobile Messenger
?
Under Maintenance
GlobalTill Partners & Other third party services
Operational
Shopify Admin
Operational
Shopify API & Mobile
Operational
Shopify Checkout
Operational
Shopify Storefront
Operational
Shopify Third party services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.